Orders can be canceled or changed within 24 hours from the moment you order. We will charge a restocking fee of 10.00 USD on this cancellation.

You cannot get a refund except if you have the following case:

• You do not receive your order at all.
• You received the wrong or damaged product
• It has not been 24 hours since you placed the order!

We follow a 30-day return policy if your product is not the one you ordered. In case your product is defects/damaged or wrong, please email us and we will change your product.

We do not guarantee variation of orders during any period and we reserve the right to process your order. Email us at support@portalsperfume.shop to change your order.